Holistic Fertility Group ("we", "our", or "us") is committed to protecting the privacy, confidentiality, accuracy, and security of the personal information entrusted to us. This Privacy Policy describes how we collect, use, disclose, store, and protect personal information obtained through our clinic operations, website, online booking systems, events, educational programs, newsletters, and other interactions.
OUR COMMITMENT TO PRIVACY As a healthcare organization, we recognize the importance of maintaining the privacy and confidentiality of personal and health information. We strive to comply with all applicable privacy legislation, including: • Alberta's Health Information Act (HIA) • Alberta's Personal Information Protection Act (PIPA) • Canada's Anti-Spam Legislation (CASL) • Other applicable federal and provincial laws
INFORMATION WE COLLECT Depending on your interaction with us, we may collect:
Personal Information • Name • Address • Email address • Telephone number • Date of birth • Emergency contact information • Billing information • Payment details
Health Information • Medical history • Fertility history • Health concerns and symptoms • Medications and supplements • Laboratory results • Treatment notes • Appointment records • Health goals and treatment plans
Website Information When visiting our website, we may automatically collect: • IP address • Browser type • Device information • Pages visited • Website usage patterns • Referral sources • Cookie information
HOW WE USE INFORMATION We may use personal information to: • Provide healthcare and wellness services • Develop treatment plans • Schedule appointments • Process payments • Communicate regarding appointments and services • Respond to inquiries • Deliver educational resources • Improve website performance • Conduct quality improvement activities • Meet legal, regulatory, and professional obligations
CONSENT By providing personal information to us, you consent to the collection, use, and disclosure of that information for the purposes identified in this policy or otherwise communicated to you. Consent may be withdrawn at any time, subject to legal, contractual, regulatory, and clinical obligations.
EMAIL MARKETING AND COMMUNICATIONS If you subscribe to our newsletter, download resources, register for events, or otherwise opt into communications, we may send educational content, clinic updates, promotional offers, and event information. You may unsubscribe at any time using the unsubscribe link included in our emails.
DISCLOSURE OF INFORMATION We do not sell, rent, trade, or share personal information for commercial purposes. Information may be disclosed: • To practitioners involved in your care • To authorized administrative staff • To service providers supporting clinic operations • To insurers when authorized • To legal authorities where required by law • To regulatory bodies where required • With your express consent
PROTECTION OF PERSONAL INFORMATION We take reasonable administrative, technical, and physical safeguards to protect information against: • Unauthorized access • Unauthorized disclosure • Loss • Theft • Misuse • Alteration Access to personal information is restricted to individuals who require it to perform their duties.
ONLINE BOOKING PLATFORMS AND THIRD-PARTY SERVICES We may utilize third-party platforms for appointment booking, payment processing, electronic communications, forms, surveys, or educational delivery. While we select reputable service providers, their privacy practices are governed by their own policies.
COOKIES AND ANALYTICS Our website may use cookies and analytics tools to improve functionality and understand user engagement. Visitors may disable cookies through browser settings; however, certain website features may not function properly.
RETENTION OF INFORMATION Personal and health information will be retained in accordance with applicable professional, legal, regulatory, and business requirements. When information is no longer required, it will be securely destroyed or anonymized.
ACCESS AND CORRECTION REQUESTS You may request access to personal information we hold about you and request corrections where appropriate, subject to legal and regulatory requirements. Requests must be submitted in writing.
CHILDREN'S PRIVACY Our services may involve children or minors in certain circumstances. Personal information relating to minors will be collected and managed in accordance with applicable laws and consent requirements.
PRIVACY OFFICER Questions regarding this Privacy Policy, requests for access, correction requests, or privacy concerns may be directed to: Privacy Officer Holistic Fertility Group #401 Taché Street, St. Albert, Alberta [email protected] 780-569-3777
CHANGES TO THIS POLICY We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on our website with the revised effective date.
Terms & Conditions
Last Updated: June 24, 2026
Welcome to the Holistic Fertility Group website. By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please discontinue use of the website.
WEBSITE PURPOSE This website is intended to provide educational information about our clinic, practitioners, services, programs, events, and resources. Nothing on this website should be interpreted as medical advice.
MEDICAL DISCLAIMER The information provided through this website is for informational and educational purposes only. It is not intended to replace professional medical advice, diagnosis, treatment, or healthcare services. Please consult your physician or qualified healthcare provider regarding your specific health concerns.
NO PRACTITIONER-PATIENT RELATIONSHIP Use of this website, contact forms, newsletters, social media channels, educational resources, webinars, workshops, or online content does not establish a practitioner-patient or practitioner-client relationship. A therapeutic relationship exists only after: • An appointment has been booked; • Required consent documents have been completed; • A practitioner has accepted you into care.
ELIGIBILITY You agree that any information submitted through the website is accurate and complete. You are responsible for maintaining the confidentiality of any account information associated with online booking systems.
INTELLECTUAL PROPERTY All website content including: • Text • Graphics • Logos • Branding • Videos • Images • Educational materials • Downloadable resources • Blog content is owned by Holistic Fertility Group unless otherwise stated. No content may be copied, reproduced, modified, distributed, sold, or republished without prior written permission.
USER CONDUCT You agree not to: • Use the website unlawfully • Attempt unauthorized access to systems • Interfere with website functionality • Upload malicious software • Misrepresent your identity • Use website content for commercial purposes without permission
ONLINE PURCHASES, PROGRAMS AND EVENTS If applicable, fees associated with programs, courses, workshops, consultations, or events are subject to the terms presented at the time of purchase. Refund policies, cancellation policies, and program participation requirements may apply.
THIRD-PARTY LINKS The website may contain links to third-party websites. We do not control, endorse, or assume responsibility for external websites, products, services, or content.
WEBSITE AVAILABILITY We do not guarantee uninterrupted access to the website. The website may be modified, suspended, or discontinued at any time without notice.
LIMITATION OF LIABILITY To the fullest extent permitted by law, Holistic Fertility Group, its practitioners, employees, contractors, affiliates, directors, and representatives shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from: • Use of this website; • Reliance upon website content; • Website interruptions; • Technical failures; • Third-party content; • Unauthorized access to information.
INDEMNIFICATION You agree to indemnify and hold harmless Holistic Fertility Group and its representatives from claims, liabilities, damages, costs, or expenses resulting from your violation of these Terms and Conditions.
GOVERNING LAW These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the laws of Canada applicable therein. Any disputes shall be resolved exclusively within the courts of Alberta.
CONTACT INFORMATION Privacy Officer Holistic Fertility Group #401 Taché Street, St. Albert, Alberta [email protected] 780-569-3777
CHANGES TO TERMS We reserve the right to update these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any revised terms.
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